Sitemap - 2023 - New Laws of Customer Success (NLCS)

Overcoming Stubborn Customers: CSM Secrets

How to Influence Your Customer: A CSM Hack

A Framework for Killer QBRs

Mastering the Demo: CSM Secrets

Lessons for CSMs from Barnes & Noble

3 genius career hacks I've learned from a $700 Million Entrepreneur... (for CSMs and customer facing professionals)

I learned to write amazing, personalized cold emails in under 3 minutes... (and I made it into a fun game that anyone can play)

How to become more persuasive in 2023 (Evidence Based Guide)

Dealing With Difficult Customers: 2 Stupid, Simple Phrases I Avoid When Working With Clients Who Won't Change

How to Win Arguments

3 career life hacks I discovered when I was sick (#22)

I learned this storytelling skill from Steve Jobs... and the results are incredible (#21)

I start every meeting with this one sentence, and it makes them 1000x more productive (#20)

I Sucked At Challenging My Customer - Until I Discovered This Meme? (#19)

How to Set Goals For Lazy People (#18)

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