New Laws of Customer Success (NLCS)

New Laws of Customer Success (NLCS)

Home
Archive
About

March 2023

A Framework for Killer QBRs
The Winning Formula for Killer QBRs; the one framework to make your QBRs unforgettable
 • 
Rishav Khanal
Mastering the Demo: CSM Secrets
From boring to captivating; the one framework to transform your demo into a memorable experience
 • 
Rishav Khanal
Lessons for CSMs from Barnes & Noble
How to go from uninspiring to unforgettable: CSM lessons from Barnes & Noble's comeback playbook
 • 
Rishav Khanal
3 genius career hacks I've learned from a $700 Million Entrepreneur... (for CSMs and customer facing professionals)
What I've picked up from reading about Liquid Death's founder, Mike Cessario
 • 
Rishav Khanal

February 2023

I learned to write amazing, personalized cold emails in under 3 minutes... (and I made it into a fun game that anyone can play)
Use this technique to personalize cold emails to appear knowledgeable, and confident in any situation (Templates Included)
 • 
Rishav Khanal
How to become more persuasive in 2023 (Evidence Based Guide)
The psychological study that changed my relationship with honesty and my unconventional method for persuasion
 • 
Rishav Khanal
2
Dealing With Difficult Customers: 2 Stupid, Simple Phrases I Avoid When Working With Clients Who Won't Change
Are you making these costly mistakes? Lessons learned from Improv and Design Thinking
 • 
Rishav Khanal
How to Win Arguments
The tips I learned from Thurgood Marshall to win more arguments and influence like a lawyer
 • 
Rishav Khanal

January 2023

© 2025 Rishav Khanal
Privacy ∙ Terms ∙ Collection notice
Start writingGet the app
Substack is the home for great culture