New Laws of Customer Success (NLCS)

Home
Archive
About
Mastering the Demo: CSM Secrets
From boring to captivating; the one framework to transform your demo into a memorable experience
 • 
Rishav Khanal
Lessons for CSMs from Barnes & Noble
How to go from uninspiring to unforgettable: CSM lessons from Barnes & Noble's comeback playbook
 • 
Rishav Khanal
3 genius career hacks I've learned from a $700 Million Entrepreneur... (for CSMs and customer facing professionals)
What I've picked up from reading about Liquid Death's founder, Mike Cessario
 • 
Rishav Khanal
Most Popular
View all
How to Influence Your Customer: A CSM Hack
 • Rishav Khanal
Overcoming Stubborn Customers: CSM Secrets
 • Rishav Khanal
I used this cold email to level-up my CSM career (#3)
 • Rishav Khanal
Lessons for CSMs from Barnes & Noble
 • Rishav Khanal
A Framework for Killer QBRs
 • Rishav Khanal
I learned to write amazing, personalized cold emails in under 3 minutes... (and I made it into a fun game that anyone can play)
 • Rishav Khanal
I learned to write amazing, personalized cold emails in under 3 minutes... (and I made it into a fun game that anyone can play)
Use this technique to personalize cold emails to appear knowledgeable, and confident in any situation (Templates Included)
 • 
Rishav Khanal
How to become more persuasive in 2023 (Evidence Based Guide)
The psychological study that changed my relationship with honesty and my unconventional method for persuasion
 • 
Rishav Khanal
2
Dealing With Difficult Customers: 2 Stupid, Simple Phrases I Avoid When Working With Clients Who Won't Change
Are you making these costly mistakes? Lessons learned from Improv and Design Thinking
 • 
Rishav Khanal
How to Win Arguments
The tips I learned from Thurgood Marshall to win more arguments and influence like a lawyer
 • 
Rishav Khanal
I learned this storytelling skill from Steve Jobs... and the results are incredible (#21)
The Structure That Made Me More Confident About Communicating Hard-to-Explain Ideas
 • 
Rishav Khanal
I start every meeting with this one sentence, and it makes them 1000x more productive (#20)
How one Khan Academy format taught me to effectively open my training sessions with VPs, Directors, and CEOs
 • 
Rishav Khanal
I Sucked At Challenging My Customer - Until I Discovered This Meme? (#19)
Communication Tactic for Holding Your Ground And Challenging Your Customer
 • 
Rishav Khanal
New Laws of Customer Success (NLCS)
New Laws of Customer Success (NLCS)
A tactical newsletter that helps Customer Success Managers improve their executive-level communication and public speaking skills. Join readers from LinkedIn, Glassdoor, and other top companies.
Recommendations
Lenny's Newsletter
Lenny's Newsletter
Lenny Rachitsky
The Pragmatic Engineer
The Pragmatic Engineer
Gergely Orosz
Beyond Self Improvement
Beyond Self Improvement
Ryan Delaney
The Curiosity Chronicle
The Curiosity Chronicle
Sahil Bloom

New Laws of Customer Success (NLCS)

AboutArchiveRecommendationsSitemap
© 2024 Rishav Khanal
Privacy ∙ Terms ∙ Collection notice
Start WritingGet the app
Substack is the home for great culture