New Laws of Customer Success (NLCS)

New Laws of Customer Success (NLCS)

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Mastering the Demo: CSM Secrets
From boring to captivating; the one framework to transform your demo into a memorable experience
 • 
Rishav Khanal
Lessons for CSMs from Barnes & Noble
How to go from uninspiring to unforgettable: CSM lessons from Barnes & Noble's comeback playbook
 • 
Rishav Khanal
3 genius career hacks I've learned from a $700 Million Entrepreneur... (for CSMs and customer facing professionals)
What I've picked up from reading about Liquid Death's founder, Mike Cessario
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Rishav Khanal
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How to Influence Your Customer: A CSM Hack
 • Rishav Khanal
I used this cold email to level-up my CSM career (#3)
 • Rishav Khanal
Overcoming Stubborn Customers: CSM Secrets
 • Rishav Khanal
Lessons for CSMs from Barnes & Noble
 • Rishav Khanal
A Framework for Killer QBRs
 • Rishav Khanal
I learned to write amazing, personalized cold emails in under 3 minutes... (and I made it into a fun game that anyone can play)
 • Rishav Khanal
I learned to write amazing, personalized cold emails in under 3 minutes... (and I made it into a fun game that anyone can play)
Use this technique to personalize cold emails to appear knowledgeable, and confident in any situation (Templates Included)
 • 
Rishav Khanal
How to become more persuasive in 2023 (Evidence Based Guide)
The psychological study that changed my relationship with honesty and my unconventional method for persuasion
 • 
Rishav Khanal
2
Dealing With Difficult Customers: 2 Stupid, Simple Phrases I Avoid When Working With Clients Who Won't Change
Are you making these costly mistakes? Lessons learned from Improv and Design Thinking
 • 
Rishav Khanal
How to Win Arguments
The tips I learned from Thurgood Marshall to win more arguments and influence like a lawyer
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Rishav Khanal
I learned this storytelling skill from Steve Jobs... and the results are incredible (#21)
The Structure That Made Me More Confident About Communicating Hard-to-Explain Ideas
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Rishav Khanal
I start every meeting with this one sentence, and it makes them 1000x more productive (#20)
How one Khan Academy format taught me to effectively open my training sessions with VPs, Directors, and CEOs
 • 
Rishav Khanal
I Sucked At Challenging My Customer - Until I Discovered This Meme? (#19)
Communication Tactic for Holding Your Ground And Challenging Your Customer
 • 
Rishav Khanal
New Laws of Customer Success (NLCS)
New Laws of Customer Success (NLCS)
A tactical newsletter that helps Customer Success Managers improve their executive-level communication and public speaking skills. Join readers from LinkedIn, Glassdoor, and other top companies.
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